Last Updated: July 2026

Our Refund Policy

At OwnTrip OPC Pvt. Ltd., we are committed to ensuring that our customers are satisfied with the services they purchase from us. We understand that sometimes circumstances change or expectations may not be fully met, and we have designed this Refund Policy to be fair and transparent. This policy is framed in compliance with the Consumer Protection Act, 2019 and the Information Technology Act, 2000, and it applies to all services purchased through our website, support portal, or direct communication with our team.

When you make a purchase with us, you enter into a service agreement that outlines the scope, timeline, and cost of the work to be delivered. We invest time, resources, and expertise into every project from the moment we receive your order, which is why we have established clear guidelines on when refunds are applicable. We encourage you to read this policy carefully before making a purchase so that you have a complete understanding of your rights and our commitments.

Cooling-Off Period and Cancellation

Indian consumer protection law allows you a cooling-off period of seven calendar days from the date of payment to cancel your order without providing any reason, provided that the service has not yet been initiated or delivered. This means that if you have paid for a service and we have not yet started work on it, you can request a full refund within this seven-day window. To cancel within this period, simply email us at rksharma@owntrip.co.in with your order details, and we will process your refund promptly. Once work has commenced on your project, the cooling-off period no longer applies, and refund eligibility will be determined based on the criteria outlined below.

When You Are Eligible for a Refund

You may be eligible for a full refund in several situations. If we fail to deliver your service within the agreed timeline as specified in your work order or proposal, and the delay exceeds fifteen business days beyond the committed date without a valid reason, you have the right to request a full refund. Similarly, if the delivered service is materially different from the specifications that were agreed upon in writing, and we are unable to resolve the discrepancy within ten business days of your notification, you may request a full refund. If a duplicate payment was made due to a technical error on our platform, we will refund the extra amount immediately upon notification.

Partial refunds may be issued in cases where a service has been partially delivered. For example, if we have completed fifty percent of the agreed work and you wish to cancel for a valid reason, you may receive a refund proportional to the incomplete portion of the service. For hosting services billed on a monthly or yearly basis, you may request a refund for the unused portion of your billing cycle if the request is made within the first seven days of the billing period.

When Refunds Are Not Available

There are certain situations where refunds cannot be issued, and it is important that you are aware of these before making a purchase. No refund will be provided once a service has been fully delivered and accepted by you, either explicitly through written confirmation or implicitly through actions such as deploying the delivered website or software to a live production environment. Custom software development projects, CRM and ERP implementations where work has commenced and milestones have been reviewed or approved by you are also non-refundable, as significant time and expertise have already been invested.

Domain name registrations and SSL certificate purchases are third-party products governed by their own policies and applicable ICANN regulations, and we cannot offer refunds for these items once they have been registered or issued. If you simply change your mind after work has begun beyond the initial consultation stage, a refund will not be applicable. Similarly, if we are unable to complete your project due to your failure to provide necessary information, approvals, or resources in a timely manner, or if you breach our Terms and Conditions, refunds will not be issued. Delays caused by events beyond our control, such as third-party service outages or force majeure events, also do not qualify for refunds.

How to Request a Refund

If you believe you are eligible for a refund, please submit a formal request by emailing us at rksharma@owntrip.co.in with the subject line "Refund Request – [Your Order ID]". In your email, please include your full name and contact information, the order ID or invoice number, the date and amount of payment, a detailed explanation of why you are requesting the refund, and any supporting documentation such as screenshots or previous correspondence. Our team will acknowledge receipt of your request within 24 hours and will review your case thoroughly. We will communicate our decision within five to seven business days. If your refund is approved, we will process it within ten to fourteen business days using the same payment method you used for the original transaction.

Refund Timeline and Payment Method

Once your refund request has been reviewed and approved, we will initiate the refund within ten to fourteen business days from the date of approval. The money will be returned to you using the same payment method you used for the original purchase, whether that was through Razorpay, UPI, bank transfer, or any other method. Please be aware that once the refund has been initiated, it may take an additional two to five business days for the amount to reflect in your account, depending on your bank or payment provider. Please also note that any transaction charges or payment gateway fees that were incurred during the original transaction are non-refundable, as these fees are charged by the payment processor and not by us.

Chargebacks and Disputes

If you believe a charge was made in error or you have a dispute regarding a payment, we kindly ask that you contact us directly before initiating a chargeback with your bank. We are committed to resolving any issues amicably and will work with you to find a fair solution. Unauthorized chargebacks, where a valid charge is disputed without first contacting us, may result in the suspension of your services and could lead to legal action under applicable Indian laws. We are always ready to listen and address your concerns, so please reach out to us first.

Grievance Redressal

If your refund request has been denied and you wish to dispute the decision, or if you have any other concerns regarding this policy, you may escalate the matter to our Grievance Officer. We take all grievances seriously and will review your case thoroughly. If you remain unsatisfied after our review, you have the right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or seek recourse through the appropriate legal forum in Jehanabad, Bihar.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about our refund practices. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

Questions?

If you have any questions about this Refund Policy, please do not hesitate to contact us. We are here to help and will be happy to clarify any aspect of this policy. You can reach us by email at rksharma@owntrip.co.in, by phone at +91 94992 93991, or through our support portal at support.owntrip.in.