1. Introduction

These Terms and Conditions ("Terms") govern the use of services provided by OwnTrip OPC Pvt. Ltd., a company registered in India, and outline the rights, responsibilities, and obligations of the users ("you", "your") and OwnTrip OPC Pvt. Ltd. ("we", "our", "us") regarding the use of our website, services, and products.

By using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you should not use our services.

2. Definitions

• "OwnTrip": Refers to OwnTrip OPC Pvt. Ltd., the company providing services.
• "User": Any individual or entity that accesses or uses the services provided by OwnTrip, including but not limited to website development, hosting, CRM, HRM, ERP solutions, CMS, and other related services.
• "Services": Refers to the services offered by OwnTrip, including but not limited to website development, hosting, customer relationship management (CRM), human resource management (HRM), enterprise resource planning (ERP) solutions, content management systems (CMS), and other related technological services.

3. User Obligations

As a user of our services, you agree to:

• • Provide accurate, current, and complete information when accessing or using our services.
• • Use our services only for lawful purposes, and in compliance with all applicable laws and regulations.
• • Not engage in any activity that may harm, disrupt, or interfere with the operation of our services or infrastructure.
• • Not engage in any illegal activities, including but not limited to fraud, copyright infringement, or distribution of malicious software.

4. Service Availability

We strive to ensure our services are available 24/7, but there may be instances when the services are temporarily unavailable due to technical issues or maintenance. We will make reasonable efforts to minimize downtime and notify users of any scheduled maintenance.

5. Payment and Refunds

Payment for services must be made as per the pricing and billing terms presented on the website or through direct communication.

5.1 Refund Eligibility

• • If the service has not been initiated, and a cancellation request is made within 7 days of payment.
• • If the service delivered does not meet the agreed terms or specifications.

5.2 Non-Refundable Scenarios

• • Services that have already been delivered and approved by the user.
• • Delays caused by the user's failure to provide necessary information or approvals.

5.3 Refund Request Process

To request a refund, email us at support@owntrip.co.in with your payment details and reason for the refund. Your request will be reviewed, and a response will be provided within 5 business days. If approved, refunds will be processed within 14 business days.

6. Intellectual Property

All content, software, images, designs, logos, and other intellectual property on the website or related platforms are owned by OwnTrip OPC Pvt. Ltd. or its licensors. Unauthorized use, copying, or distribution of any content is prohibited.

7. User-Generated Content

If you submit content, including but not limited to reviews, comments, or other materials, to the website or through our services, you grant us a non-exclusive, royalty-free, transferable license to use, display, and distribute such content in connection with our services.

You represent and warrant that the content you submit does not violate any third-party rights, including intellectual property or privacy rights.

8. Privacy Policy

Our privacy practices are detailed in our Privacy Policy. By using our services, you consent to the collection and use of your personal data in accordance with our privacy policy. For more information, refer to our Privacy Policy.

9. Limitation of Liability

To the extent permitted by law, OwnTrip OPC Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the services. Our liability for any claim arising from the use of the services will be limited to the total amount paid by you for the specific service in question within the 30-day period preceding the claim.

10. Termination of Services

We reserve the right to suspend or terminate your access to our services in the event of a breach of these Terms, including but not limited to:

• • Violating any applicable laws.
• • Misuse of services or system resources.
• • Failure to make payments as per agreed terms.

Upon termination, your access to the services will be discontinued, and all rights granted to you under these Terms will immediately cease.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Jehanabad, Bihar, India.

12. Grievance Redressal Mechanism

If you have any complaints or concerns regarding our privacy practices or services, you may contact our Grievance Officer:

• Grievance Officer: Rahul Kr. Sharma
• Phone: +91 94992 93991
• Email: support@owntrip.co.in

We will respond to your grievance within 30 days as per applicable laws.

13. Indemnity

You agree to indemnify and hold harmless OwnTrip OPC Pvt. Ltd. and its affiliates, employees, directors, officers, agents, and representatives from any claims, liabilities, losses, damages, or expenses arising from your breach of these Terms or misuse of our services.

14. Force Majeure

We will not be held responsible for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government regulations, strikes, or technical failures.

15. Modifications to the Terms

We reserve the right to modify, amend, or update these Terms at any time. Any changes will be posted on the website, and the revised Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically to stay informed of any changes.

16. Contact Us

If you have any questions about these Terms and Conditions, or if you need support, please contact us using the following details:

• Email: support@owntrip.co.in
• Support Portal: support.owntrip.in