1. Introduction

This Refund Policy outlines the terms and conditions under which users may request refunds for services provided by OwnTrip OPC Pvt. Ltd. ("we", "our", "us"). By using our services, you agree to the terms and conditions of this Refund Policy.

We strive to ensure that our customers are satisfied with our services. If, for any reason, you are not satisfied, you may be eligible for a refund as outlined below.

2. Refund Eligibility

Refunds will be considered under the following circumstances:

• • If a service has not been delivered or initiated within the agreed time frame, and you request a refund within 7 days of payment.
• • If the service delivered does not meet the specifications or requirements as agreed upon at the time of purchase.
• • If there is a technical failure on our end that prevents the delivery of the service, and the issue is not resolved within a reasonable period.

3. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• • If the service has already been delivered and approved by you.
• • If the user is unable to use the service due to their failure to provide necessary information, access, or approvals required for the service.
• • If the user breaches the terms and conditions outlined in our Terms of Service.
• • If there are delays caused by factors outside of our control, such as third-party service providers or user actions.

4. Refund Request Process

If you believe you are eligible for a refund, you must submit a formal refund request within 7 days of payment. To initiate the refund process, please follow these steps:

• • Contact our support team by email at support@owntrip.co.in with the subject "Refund Request".
• • Include the following details in your email: your order number, the reason for the refund request, and any relevant supporting information (such as screenshots or correspondence).
• • Upon receiving your request, our team will review the circumstances and process your refund, if applicable, within 5 business days.

5. Refund Method

If your refund request is approved, the refund will be processed using the same payment method you used for the original transaction. Refunds will be issued within 14 business days from the approval date. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

6. Contact Information

If you have any questions or concerns about this Refund Policy or the refund process, please contact us at:

• Email: support@owntrip.co.in
• Phone: +91 94992 93991

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about our refund practices.