1. Information We Collect

We collect the following types of information:

1.1 Personal Identifiable Information (PII)

• Personal Identifiable Information: Name, email address, phone number, address, payment details, and any other personal data voluntarily provided by you when using our services.
• Non-Personal Information: Browser type, IP address, device information, and usage data.
• Customer Data: Data entered into CMS, HRM, ERP, e-commerce systems, and any services offered by OwnTrip for clients.
• App Usage Data: Data about usage of our mobile apps downloaded from the Play Store, including device type, app version, usage statistics, and interactions with app features.
• Website and Hosting Data: Information provided during website development and hosting, including domain names, server usage, content, and hosting preferences.
• GPS Tracking Data: Real-time location data of vehicles, device status (e.g., IMEI, SIM details), and tracking logs collected via GPS-enabled systems.

1.2 How We Collect Information

• • Directly from you when you register for our services, fill out forms, use our website, or engage with our customer support portal.
• • Automatically through cookies, web analytics, and server logs when you visit our website or use our mobile apps.
• • Through interactions with our CMS, HRM, ERP, e-commerce platforms, or GPS tracking systems where you or your employees/customers input data.
• • From third-party services like Google Analytics, payment gateways, hosting providers, or GPS tracking device providers.

2. Use of Your Information

We use the information collected for the following purposes:

• • To provide, maintain, and improve our website, apps, CMS, HRM, ERP, e-commerce, hosting, and GPS tracking services.
• • To process payments, manage user accounts, provide customer support, and ensure the smooth operation of our services.
• • To provide real-time vehicle tracking and fleet management solutions.
• • To send promotional communications and updates on our services, including special offers, newsletters, and new product launches (opt-out option provided).
• • For analysis and performance tracking to improve the user experience on our websites and apps.
• • To comply with legal and regulatory obligations, including tax compliance and data protection requirements.

3. Data Retention and Protection

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy. This includes retaining data for legal or regulatory compliance and operational purposes. We take all necessary measures to protect your data, including:

• • Secure encryption protocols such as SSL/TLS encryption to protect all data during transmission between your device and our servers.
• • Encryption of sensitive data at rest using industry-standard algorithms (e.g., AES-256).
• • Secure storage of personal data on servers, with restricted access controls.
• • Regular security audits and vulnerability assessments to identify and address potential risks.

4. Your Rights

As a user, you have the following rights regarding your personal data:

• • The right to access your personal data.
• • The right to correct or update your personal information.
• • The right to request the deletion of your personal data.
• • The right to request data portability (if applicable) to transfer your data to another service provider.
• • The right to withdraw consent for the use of your data at any time (such as opting out of marketing communications).

5. Third-Party Services

We use third-party services such as:

• • Google Analytics for tracking website traffic and usage statistics.
• • Payment gateways to process transactions.
• • Hosting providers for website hosting and data storage.

These services may collect and process user data. For further details, please refer to their respective privacy policies.

6. Additional Information

6.1 Play Store Applications

Our mobile applications can be found on the Play Store under the account: OwnTrip on Google Play.

6.2 GPS Tracking

We provide real-time GPS tracking services for vehicles and fleets. This includes location data collection for monitoring, route optimization, and theft prevention purposes.

7. Grievance Redressal Mechanism

If you have any complaints or concerns regarding our data privacy practices, please contact our Grievance Officer:

Rahul Kr. Sharma

Email: support@owntrip.co.in

Phone: +91 94992 93991

We will address your concerns within 30 days as per Indian law.

8. Marketing Communications Opt-Out

You can opt-out of marketing communications at any time by clicking the 'unsubscribe' link in our emails or by contacting us directly at support@owntrip.co.in.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.